At felttriby, we are committed to ensuring a seamless delivery experience for our customers. Our policy is designed to provide clear timelines and transparent rates for your handcrafted wooden sculptures.
Handling and Processing Times
- In-Stock Items: Ship within 1-2 business days of order receipt.
- Handcrafted Items: Processing times may vary based on production demand, typically between 1-2 weeks.
- Notification of Delays: If there are any delays, we will promptly notify you via email.
Delivery Times
- Standard Delivery: Estimated 2-9 business days after shipment.
- Standard Shipping: Approximately 5 business days for most orders.
Order Processing
- Orders are processed within 1-2 business days (excluding weekends and holidays) once your order is confirmed.
- A shipment notification with tracking details will be sent when your order has been dispatched.
U.S. Shipping Rates
- Orders Over $23.69: Shipping is 25% of the total order value.
- Orders $23.69 or Less: Flat shipping rate of $5.99.
Sales Tax
- U.S. Tax Rates: A sales tax of 12% is applied to the total order value.
Shipment Delays
If your order does not arrive within 5 business days of receiving your shipping confirmation, please reach out to us for assistance.
- Use the Contact Us page to provide your name and order number.
- Our team will work to resolve the issue promptly.
Thank you for choosing felttriby. We value your trust and appreciate your support of our handcrafted products!