At felttriby, we strive to ensure you are completely satisfied with your purchase of our handcrafted wooden sculptures. If you are not entirely happy with your order, we offer a fair and straightforward Refunds & Returns Policy in compliance with U.S. regulations and customer care standards.
Eligibility for Returns
We accept returns within 30 calendar days of receiving your order under the following conditions:
- The item must be unused, undamaged, and in its original packaging.
- Proof of purchase, such as a receipt or order confirmation, must be provided.
- Custom or personalized sculptures are not eligible for returns unless they arrive damaged or defective.
Steps to Initiate a Return
- Contact Us: Reach out to our customer service team at [email protected] to start the return process. Please provide your order number and a description of the issue.
- Approval: Once your return is approved, we will provide a return shipping address and instructions.
- Ship the Item: Package the item securely and send it to the provided address. You are responsible for return shipping costs unless the item arrived damaged or defective.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund:
- Approved refunds will be processed within 7-10 business days to your original payment method.
- Refunds will include the original purchase price and applicable taxes but exclude shipping costs, unless the return is due to an error on our part.
Damaged or Defective Items
If your sculpture arrives damaged or defective, please notify us within 48 hours of delivery. We will require:
- Photos of the damaged item and packaging.
- A brief description of the issue.
Once verified, we will offer a replacement, repair, or full refund, including shipping costs.
Non-Returnable Items
The following items are non-returnable:
- Custom-made or personalized sculptures.
- Gift cards or promotional items.
Contact Us
For questions or concerns about our Refunds & Returns Policy, please contact us at:
- Email: [email protected]
- Phone: +1 2026839019
- Address: 6734 W Harbor Hwy, Glen Arbor, MI 49636, USA
Your satisfaction is our priority at felttriby, and we’re here to ensure your experience with our handcrafted sculptures is nothing short of exceptional.